FAQs

Kwiqr is a cross-platform event management application designed for motorsport clubs, organisers, competitors, and associations. It handles event registration, competitor management, bookings, and QR code-based check-ins.

Kwiqr is a cross-platform app that works on iOS, Android, and web browsers (associations only). It’s built using Ionic and Capacitor for native functionality.

Download the app, create an account using email/password (TBC), Google, or Apple Sign-In, and complete the onboarding process to set up your profile.

• Organiser: Manages clubs and events
• Competitor: Participates in events (must be 18+)
• Parent: Registers children as competitors
• Association: Administrative forms oversite

Yes, you can be both an organiser and competitor. The app will show a toggle to switch between views.

You can add additional roles through the dashboard options menu. For example, competitors can “Become an organiser” to add organiser capabilities.

• Email and password
• Google Sign-In
• Apple Sign-In (iOS devices)

Currently, password reset functionality is not implemented. Contact support for assistance.

Yes, Kwiqr uses secure authentication and with secure access rules. All data is encrypted and stored securely.

Tap the logout button (log-out icon) in the top-right corner of the dashboard.

1. Complete onboarding as an organiser
2. Navigate to your dashboard
3. Tap “Add Club” or use the options menu
4. Fill in club details (name, description, contact info, address)

1. Select a club from your dashboard
2. Tap “Add Event”
3. Fill in event details (name, dates, venue, tickets, etc.)
4. Set up required association. If your sport is not part of an association, you can leave empty and default registration forms will be provided).

• Event name and description
• Start and end dates
• Venue details
• Ticket types and pricing
• Required association (if applicable)
• Permit and certificate information (if applicable)

View bookings through the event management interface. You can see competitor registrations, payment status, and form submissions.

Yes, you can create multiple ticket types with different pricing, age restrictions, and availability limits.

1. Browse available events
2. Select an event
3. Choose ticket type
4. Complete payment
5. Fill out required forms
6. Receive QR code for check-in

The QR code is used for event check-in and verification. Organisers can scan it to confirm your attendance and access your information.

If you’re a parent, you can add child profiles. Each profile will have its own QR code and can be managed separately.

Kwiqr uses Stripe for payment processing. Accepted methods include credit/debit cards and digital wallets.

You’ll need to complete Stripe onboarding to receive payments. This includes providing business information and bank account details.

Kwiqr fees and standard Stripe processing fees apply to organiser only. See current fees here.

Refund policies are set by individual event organisers. Contact the event organiser directly, through the app, for refund requests. If you request a refund in the app your ticket will be immediately cancelled.

1. Log out completely
2. Close the app
3. Log back in
4. If the issue persists, contact support

• Ensure you have a stable internet connection
• Try refreshing the app
• Contact the event organiser if the issue persists

• Check your device permissions
• Ensure you have sufficient storage space
• Try restarting the app

• Close the app completely and restart
• Update to the latest version
• Clear app cache if the issue persists

• Personal information (name, email, address)
• Event registration details
• Payment information (processed securely by Stripe)
• Form submissions and waivers

Data is used to:

• Manage event registrations
• Process payments
• Provide event check-in services
• Send event updates and notifications
• Send required information to associations

Contact support to request account deletion. Note that some data may be retained for legal/regulatory purposes.

Data is only shared as necessary for:

• Payment processing (Stripe)
• Event management (organisers)
• Legal compliance

Browse events through the dashboard or search by location, date, or event type.

Cancellation policies vary by event. Check the event details or contact the organiser.

You’ll be notified of cancellations. Refund policies depend on the organiser’s terms.

Check your booking status in the dashboard. You’ll receive confirmation once payment is processed and forms are completed.

• Event updates and reminders
• Payment confirmations
• Form completion reminders
• Important event announcements

Adjust notification settings in your device settings or through the app preferences.

• Check your internet connection
• Verify your email and password
• Try using Google/Apple Sign-In instead
• Contact support if the issue persists

• Check your internet connection
• Restart the app
• Update to the latest version
• Clear app cache if needed

• Check your payment method
• Ensure sufficient funds
• Try a different payment method
• Contact support if the issue persists

• Ensure camera permissions are enabled
• Check that the QR code is clear and undamaged
• Try adjusting lighting conditions
• Restart the app if needed

Contact Kwiqr through the support form on the Kwiqr.uk.

• Contact Kwiqr
• Visit the organiser’s website
• Contact the event association

Contact Kwiqr through the support form on the Kwiqr.uk.

By using Kwiqr, you agree to our terms and conditions available at https://www.kwiqr.com/terms-and-conditions

Our privacy policy explains how we collect, use, and protect your data. Read the privacy policy at https://www.kwiqr.com/privacy-policy.

Competitors must be 18 or older to register themselves. Parents can register children under 18.