Privacy policy

Privacy Policy for Kwiqr App

Last Updated: 14.11.25

Effective Date: 14.11.25

1. Introduction

Welcome to Kwiqr (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the “Service”).

Kwiqr is an event management platform designed for motorsport clubs, organisers, competitors, and associations. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

2.1 Personal Information You Provide

We collect the following personal information when you use our Service:

Account Information:

  • Email address
  • First name and last name
  • User type (organiser, competitor, association)
  • Registration date and last login information

Competitor Profile Information:

  • Full name (given name and family name)
  • Nationality
  • Date of birth
  • Contact information (email, phone number)
  • Complete address (address line 1, address line 2, city, postcode, country)
  • Emergency contact details (name, email, phone, relationship)
  • Activity types and interests
  • Racing licenses and associations
  • Equipment information (make, model)
  • Transponder numbers and race numbers
  • Club memberships

Parent/Guardian Information (for child competitors):

  • Parent/guardian details when registering children under 18
  • Relationship to the child competitor

Organiser Information:

  • Business contact details
  • Club and event management information
  • Payment processing details

2.2 Information Collected Automatically

Device Information:

  • Device type and operating system
  • App version and usage statistics
  • Location data (when using geolocation features)

Usage Information:

  • Event bookings and participation history
  • Payment transactions and billing information
  • Form submissions and paperwork
  • QR code/barcode scanning activities
  • Push notification interactions

2.3 Third-Party Authentication

We use the following third-party authentication services:

  • Apple Sign-In (for iOS users)
  • Google Sign-In (for Android and web users)
  • Email/password authentication

These services may provide us with your name, email address, and profile picture.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Creating and managing your account
  • Processing event registrations and bookings
  • Managing club memberships and associations
  • Handling payment processing through Stripe
  • Providing QR code/barcode scanning functionality
  • Sending push notifications for event updates

3.2 Communication

  • Sending event confirmations and updates
  • Providing customer support
  • Sending important service announcements
  • Responding to your inquiries and requests

3.3 Legal and Security

  • Complying with legal obligations
  • Preventing fraud and abuse
  • Maintaining the security of our Service
  • Enforcing our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers:

  • Firebase (Google) – for authentication, database, and cloud services
  • Stripe – for payment processing
  • Apple/Google – for authentication services

4.2 Event Organisers and Clubs

  • Your competitor profile information may be shared with event organisers
  • Booking and payment information is shared with the relevant club/organiser
  • Form submissions are shared with event organisers as required

4.3 Legal Requirements

We may disclose your information when required by law or to protect our rights and safety.

5. Data Storage and Security

5.1 Data Storage

  • Your data is stored securely in Firebase Firestore (Google Cloud)
  • Payment information is processed through Stripe’s secure systems
  • We implement appropriate technical and organisational security measures

5.2 Data Retention

  • Account information is retained while your account is active
  • Purchase history and transaction records are retained for legal compliance
  • Deleted accounts have personal information anonymized but user IDs preserved for legal purposes

6. Your Rights and Choices

6.1 Account Management

  • You can update your profile information through the app
  • You can manage your privacy settings and notification preferences
  • You can delete your account and request data deletion

6.2 Data Access and Portability

  • You can request access to your personal data
  • You can request correction of inaccurate information
  • You can request deletion of your personal data (subject to legal requirements)

6.3 Account Deletion

When you delete your account:

  • Your name, email, and personal contact details are removed
  • Competitor and organiser profiles are anonymized
  • Your account is marked as deleted
  • User ID and purchase history are preserved for legal compliance

7. Children’s Privacy

Our Service is not intended for children under 13 years of age. However, we do allow parents/guardians to register children under 18 for motorsport events. In such cases:

  • Parent/guardian consent is required
  • Children’s personal information is collected and managed by their parent/guardian
  • We take additional measures to protect children’s privacy

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Third-Party Services

Our Service integrates with third-party services:

  • Firebase (Google) – for backend services
  • Stripe – for payment processing
  • Apple/Google – for authentication
  • Mapbox – for mapping services

These services have their own privacy policies, and we encourage you to review them.

10. Push Notifications

We may send push notifications for:

  • Event updates and reminders
  • Booking confirmations
  • Important service announcements

You can manage notification preferences in your device settings and within the app.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice in the app

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@emxsparks.co.uk

Website: https://kwiqr.uk

Address: Granary Barn, Orchard Park Farm, Lurgashall, GU28 9EU

13. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

  • Consent – for marketing communications and optional features
  • Contract performance – for providing our services
  • Legitimate interests – for improving our services and preventing fraud
  • Legal obligations – for compliance with applicable laws

14. Your GDPR Rights

If you are in the EEA, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us using the information provided above.